Returns Policy

We hope that you will be delighted with your purchase, however should you be dissatisfied with your product please notify iDesign Jewellery prior to returning your order.  Either via email: contactus@idesignjewellery.co.uk  or telephone.

For customers in the UK, you have 7 days from the date you received your delivery to return the items to us.

For International customers you have 14 days from the date you received your delivery to return back to us.

Please note that all Bespoke Orders are non-returnable due to the fact that each bespoke item is made especially for the individual customer and cannot be re-sold. Any product on our site that you choose to change the colour or design of is classified as bespoke order.

We are unable to accept the return of any earrings, due to the Health & Hygiene regulations.

We understand that occasionally there are postal delays, this means that if we do not receive the item back in the timescale stated through no fault of the customer. We will always honour our returns policy in this situation, providing the customer can prove they posted the item in the timescale required. Therefore we strongly recommend that you use a method of postage that is tracked, such as Royal Mail Special Delivery and you keep your receipt and tracking number to avoid any disputes.

All items returned to us must be in the original packaging and in the same condition as it left us. This means the item is unworn, has no scratches or marks and has not come into contact with any perfumes, hairsprays or chemicals.

All of our items are checked by our quality control to minimise faulty items, however should this happen we will replace faulty items with an identical replacement, rather than a refund. Please contact us as soon as possible.

Please note that we are not able to refund your original delivery costs unless the item you have received is faulty or we have sent out the incorrect item by mistake.

Returned goods are your responsibility until they reach us, we cannot accept liability for any lost or damaged goods that you are returning. For your own protection, we strongly recommend that you return all items to us using a delivery service that insures you for the value of the goods that you are returning. We ask that all items below the value of £50 are sent recorded delivery and all items above £50 are sent by special delivery. We do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly, who will supply you with a tracking number on request.

We reserve the right to reject a returned order if we suspect that a customer is taking advantage of our returns policy.

Faulty Gooods/Wrong Goods

In the unlikely event that the goods you have received are faulty or you have received the wrong goods by mistake, please follow the above procedure. You have 7 days from receipt of the faulty or wrong goods to return them to us.

Gift Returns

To protect security interests, we are only able to process returns and refunds when dealing with the original purchaser of the goods. If you need to return an item, please inform the person who purchased it so that they can return the gift to us for a full refund. (As long as it is unworn, perfect condition and in its original packaging).

This returns & refunds policy does not affect your statutory rights.